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Orders are typically processed within 1–2 business days. Delivery times may vary depending on your location  selected at checkout:

Standard Shipping: 2-5 business days

 Once your order ships, you’ll receive a confirmation email with tracking details so you can follow its journey in real time.

We’re sorry to hear that. If your item arrives damaged or with missing parts, please follow these steps:

1. Take clear photos of the damaged item and packaging.

2. Contact us within 7 days of receiving the order at info@cynopengineering.com.

3. Include your order number and a brief description of the issue.

We’ll review your request and offer a replacement, exchange, or refund as appropriate.

Once your order is shipped, you will receive a confirmation email with a tracking link. You can use this link to monitor the status and estimated delivery of your package in real time.

If your order hasn’t been processed or shipped yet, you may be able to cancel or modify it. Please contact us as soon as possible at info@cynopengineering.com with your order number.

We accept all major credit and debit cards, as well as Mpesa, Airtel Money, and Google Pay. All transactions are secured and encrypted for your protection.