Frequently Asked Questions

Delivery within Nairobi takes 1–3 business days. For other towns across Kenya and East Africa, expect 3–7 business days depending on the product size and your location. Large items such as generators, gate motors, and CCTV kits may require scheduled delivery — our team will coordinate with you after purchase.

Yes. We deliver across Kenya and East Africa. For bulky items like industrial machinery, solar panels, or gate automation systems, we use trusted logistics partners to ensure safe handling and doorstep delivery.

Absolutely. Once your order is dispatched, you will receive an SMS and email with tracking details. You can also check your order status anytime from the "My Orders" section in your account.

You can request changes or cancellation within 2 hours of placing your order by calling us at +254 795 424 045 or emailing info@cynopengineering.com. Once the order has been dispatched, modifications are no longer possible.

We specialize in home automation, smart security systems, and industrial machinery. Our catalog includes CCTV cameras, smart locks, gate motors, alarm systems, solar solutions, generators, CNC machines, and more — all sourced from authorized manufacturers and distributors.

Yes. We are an authorized dealer for all the brands we carry. Every product is sourced directly from manufacturers or certified distributors, and comes with original packaging and documentation.

Yes. We provide professional installation for CCTV systems, gate motors, alarm systems, home automation setups, and other technical products. Installation can be added at checkout or arranged separately by contacting our team.

Of course. For large projects like full security installations, home automation, or industrial equipment, we offer free site assessments within Nairobi. Contact us at info@cynopengineering.com to schedule a visit.

Yes. All products come with manufacturer warranty ranging from 6 months to 3 years depending on the item. Warranty details are listed on each product page and included with your purchase documentation.

Our warranty covers manufacturing defects, faulty components, and hardware malfunctions under normal use. It does not cover damage from misuse, power surges (unless surge-protected), unauthorized modifications, or natural wear and tear.

Contact us at info@cynopengineering.com or call +254 795 424 045 with your order number and a description of the issue. Our team will guide you through the process — most claims are resolved within 7–14 business days.

We accept returns within 14 days of delivery for unused items in original packaging. For defective products, we offer a full replacement or refund. Electronics and installed items are subject to warranty terms rather than standard returns.

We accept M-Pesa, Visa, Mastercard, and bank transfers. All transactions are processed through encrypted, secure payment gateways. For large orders, we also offer instalment payment plans — contact us for details.

Pay-on-delivery is available for select items within Nairobi. This option will be shown at checkout if applicable to your order. For high-value items, a deposit may be required before dispatch.

Yes. We offer competitive pricing for bulk orders, contractors, and corporate clients. Contact us at info@cynopengineering.com with your requirements and we will prepare a custom quotation.

Click "Sign Up" at the top of the page and fill in your details. You can also create an account during checkout. An account lets you track orders, save addresses, view warranty info, and enjoy a faster checkout experience.

You can reach us by phone at +254 795 424 045, email at info@cynopengineering.com, or visit our contact page. Our support team is available Monday to Saturday, 8am to 8pm.

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