Terms of Service
Cynop Engineering Solutions Limited Website: shop.cynopengineering.com Email: info@cynopengineering.com Phone: +254 729 030 947 | +254 795 424 045
Effective Date: 25 April 2026 Last Updated: 25 April 2026
1. Introduction
Welcome to Cynop Engineering Solutions Limited ("Cynop", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our online store at shop.cynopengineering.com (the "Website") and any related services, products, or transactions conducted through it.
By accessing, browsing, or placing an order on our Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.
These Terms are governed by and construed in accordance with the laws of the Republic of Kenya, including but not limited to the Consumer Protection Act (2012), the Data Protection Act (2019), the Kenya Information and Communications Act (Cap. 411A), and any applicable regulations thereunder.
2. About Us
Cynop Engineering Solutions Limited is a Kenyan-registered company that has been providing smart home automation, industrial engineering, and technology solutions since 2018. Our product and service offerings include:
Automobiles — Kids Bikes, Dirt Bikes, Quad Bikes, ATVs, Buggy Cars
Car Care — Ceramic Coatings and Paint Protection Products
Home Automation — Gate Automation (Swing & Sliding), Motorized Curtain Rails, Smart Lighting
Smart Security — Smart Locks, Smart Door Sensors, Access Control Systems
Tools & Machinery — Laser Engravers, Roller Benders, CNC Machines, and Other Machinery
Measuring & Layout Tools
Professional Engineering Services — Installation, commissioning, fabrication, and after-sales support
3. Eligibility
By using our Website, you represent and warrant that:
You are at least 18 years of age, or are using the Website under the supervision of a parent or legal guardian who agrees to these Terms.
You have the legal capacity to enter into a binding agreement under Kenyan law.
You are not prohibited by any applicable law from purchasing, possessing, or using any of the products listed on the Website.
The information you provide during registration and checkout is accurate, current, and complete.
4. Account Registration
To access certain features, including order tracking and saved preferences, you may be required to create an account. You agree to:
Provide truthful and complete registration information.
Keep your login credentials confidential and not share them with any third party.
Notify us immediately at info@cynopengineering.com if you suspect unauthorised access to your account.
Accept full responsibility for all activities conducted under your account.
We reserve the right to suspend or terminate accounts that contain false information, have been compromised, or are used in violation of these Terms.
5. Products and Availability
5.1 Product Descriptions
We make every effort to display our products as accurately as possible, including images, specifications, and descriptions. However, we do not warrant that product descriptions or other content on the Website are error-free, complete, or current. Minor variations in colour, size, or appearance may occur.
5.2 Stock Availability
All products are subject to availability. We reserve the right to limit the quantities of any product, discontinue any product, or refuse any order without prior notice.
5.3 Genuine Products
We are an authorised dealer for all brands carried on our platform, including Tuya, Benetech, Fantastic XML, JinBang, Mrfix, TYSH, and Veteran. All products sold are genuine and sourced from authorised supply chains.
6. Pricing and Currency
6.1 Currency
All prices on our Website are displayed in Kenya Shillings (KSh) and are inclusive of applicable taxes unless otherwise stated.
6.2 Price Changes
We reserve the right to change prices at any time without notice. Price changes will not affect orders that have already been confirmed and paid for.
6.3 Errors
In the event of a pricing error on our Website, we are not obligated to honour the incorrect price. We will notify you of any discrepancy before processing your order and give you the option to confirm the order at the correct price or cancel it for a full refund.
6.4 Free Shipping Threshold
Orders with a product total of KSh 5,000.00 or above qualify for free standard shipping within Kenya, as advertised on the Website. This offer may be subject to change.
7. Orders and Payment
7.1 Placing an Order
By placing an order on our Website, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion. An order is only confirmed once you receive an official Order Confirmation from us via email.
7.2 Payment Methods
We accept the following payment methods:
M-Pesa (Lipa Na M-Pesa / Paybill)
Visa (debit and credit)
Mastercard (debit and credit)
Bank Transfer
All payments must be made in full prior to dispatch of goods. We do not accept cash on delivery unless expressly agreed upon in writing for special orders or installations.
7.3 Payment Security
We implement appropriate security measures to protect payment information. We do not store full card details on our servers. By submitting payment, you confirm that you are the authorised holder of the payment method used.
7.4 Invoice
An electronic receipt or invoice will be issued upon successful payment and made available in your account or sent to your registered email address.
8. Shipping and Delivery
8.1 Delivery Areas
We deliver nationwide across Kenya. For deliveries outside Nairobi, timelines and costs may vary based on destination and courier availability.
8.2 Delivery Timelines
Estimated delivery timelines will be communicated at checkout and confirmed in your order summary. While we endeavour to meet these timelines, delays may occur due to factors outside our control, including but not limited to courier disruptions, public holidays, or force majeure events.
8.3 Risk of Loss
Risk of loss and title to products pass to you upon delivery to the address provided during checkout. We are not liable for loss, damage, or theft of goods after delivery has been completed.
8.4 Failed Delivery
If delivery fails due to an incorrect address provided by you, absence at the delivery location, or refusal to receive the goods, any redelivery costs shall be borne by you.
9. Installation and Professional Services
9.1 Scope of Services
Cynop offers professional installation, commissioning, and technical support services for applicable products, including smart locks, gate automation systems, curtain rails, smart lighting, and machinery.
9.2 Service Agreement
Engagement of our professional services (whether purchased online or arranged separately) constitutes a service agreement governed by these Terms and any additional service-specific terms communicated at the time of engagement.
9.3 Customer Obligations
You agree to ensure that the site, premises, or equipment is accessible, safe, and suitable for our technicians to carry out the required work. Any delays caused by failure to comply with this obligation may result in additional charges.
9.4 Workmanship Warranty
Our installation and fabrication services are backed by a workmanship warranty as communicated at the time of service. This warranty does not cover damage arising from misuse, third-party modifications, or normal wear and tear.
10. Returns, Refunds, and Warranty
Our returns and refund policy is governed by our separate Returns & Refunds Policy, available at shop.cynopengineering.com/shop/pages/return-policy. Key provisions include:
Products may be returned within the applicable return window if they are unused, in original packaging, and accompanied by proof of purchase.
Defective products will be repaired, replaced, or refunded at our discretion, in compliance with the Consumer Protection Act, 2012.
Certain product categories (including electrical components, opened consumables such as ceramic coatings, and customised or fabricated goods) may be non-returnable unless defective.
Warranty claims for brand products are subject to the respective manufacturer's warranty terms.
For after-sales support, spare parts, or warranty service, contact us at info@cynopengineering.com or call +254 729 030 947.
11. Intellectual Property
11.1 Ownership
All content on this Website — including but not limited to logos, text, graphics, product images, software, and the Cynop Engineering Solutions name and brand — is the property of Cynop Engineering Solutions Limited or its licensors and is protected under applicable Kenyan and international intellectual property laws.
11.2 Restrictions
You may not reproduce, distribute, modify, transmit, or create derivative works from any content on this Website without our prior written consent. Unauthorised use of our intellectual property may give rise to a claim for damages and constitute a criminal offence under Kenyan law.
11.3 Third-Party Brands
Brand names and trademarks of products sold on this Website (e.g., Tuya, Benetech, Mrfix) remain the property of their respective owners. Their appearance on our Website does not imply any affiliation beyond our status as an authorised dealer.
12. User Conduct
By using this Website, you agree not to:
Use the Website for any unlawful purpose or in violation of any applicable Kenyan law or regulation.
Attempt to gain unauthorised access to our systems, accounts, or networks.
Transmit any malicious code, spam, or disruptive content.
Impersonate any person or entity or misrepresent your affiliation with any person or entity.
Engage in any conduct that could damage, disable, overburden, or impair the Website or its infrastructure.
Use automated tools (bots, scrapers, crawlers) to extract content or data from the Website without our express written permission.
Post or transmit false, misleading, or fraudulent information in connection with any transaction.
13. Privacy and Data Protection
We are committed to protecting your personal data in accordance with the Data Protection Act, 2019 (Kenya) and the guidelines of the Office of the Data Protection Commissioner (ODPC).
Our collection, use, storage, and sharing of your personal data is governed by our Privacy Policy, available at shop.cynopengineering.com/shop/pages/privacy-policy.
By using our Website, you consent to the collection and use of your personal data as described in the Privacy Policy.
14. Limitation of Liability
To the fullest extent permitted by law:
Cynop Engineering Solutions Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of products, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claim arising from or related to these Terms or your use of the Website shall not exceed the total amount paid by you for the specific product or service giving rise to the claim.
We are not liable for damages caused by third-party manufacturers' product defects, which shall be subject to the respective manufacturer's warranty and liability terms.
Nothing in these Terms shall limit our liability for death, personal injury caused by our negligence, or any liability that cannot be excluded under the Consumer Protection Act, 2012 or other mandatory Kenyan law.
15. Disclaimer of Warranties
Our Website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
The Website will be available at all times without interruption.
The Website will be free from errors, viruses, or other harmful components.
The information on the Website is always accurate, complete, or current.
16. Third-Party Links and Services
Our Website may contain links to third-party websites or integrate with third-party services (e.g., payment processors, courier platforms). These links are provided for convenience only. We do not endorse, control, or take responsibility for the content, policies, or practices of any third-party website or service. Your interactions with third-party services are governed by their respective terms and policies.
17. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, strikes, government actions, public health emergencies, power or communications failures, or disruptions in logistics and supply chains.
18. Modifications to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the Website with an updated "Last Updated" date. It is your responsibility to review these Terms periodically. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.
For material changes, we will make reasonable efforts to notify registered users via email.
19. Termination
We reserve the right to suspend or terminate your access to the Website, with or without notice, if we reasonably believe that:
You have violated these Terms or any applicable law.
Your account poses a security risk or has been compromised.
Continued access would harm Cynop, other users, or third parties.
Upon termination, all provisions of these Terms that by their nature should survive will survive, including intellectual property rights, disclaimers, limitations of liability, and governing law.
20. Governing Law and Dispute Resolution
20.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya.
20.2 Amicable Resolution
In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, both parties agree to first attempt to resolve the matter amicably through direct negotiation.
20.3 Jurisdiction
If the dispute cannot be resolved amicably within 30 days of either party raising the issue in writing, the parties submit to the exclusive jurisdiction of the courts of Kenya located in Nairobi.
20.4 Consumer Rights
Nothing in these Terms limits your rights under the Consumer Protection Act (Cap. 31G) of Kenya or any other applicable consumer protection legislation.
21. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.
22. Entire Agreement
These Terms, together with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and Cynop Engineering Solutions Limited with respect to your use of the Website and supersede all prior agreements, representations, and understandings.
23. Contact Us
If you have any questions, concerns, or complaints regarding these Terms or our services, please contact us:
Cynop Engineering Solutions Limited 📧 Email: info@cynopengineering.com 📞 Phone: +254 729 030 947 | +254 795 424 045 🌐 Website: shop.cynopengineering.com 📋 FAQ: shop.cynopengineering.com/shop/faq